Shipping policy

 

At shopnandra, we are committed to delivering your orders as efficiently as possible. Please read the details below to understand our delivery options and terms.

STANDARD DELIVERY (Lagos Only)

  • All Lagos deliveries are handled by NandraEx, Majek Logistics, or other trusted delivery companies.
  • Standard delivery operates Monday – Friday, 10 AM – 6 PM.
  • Lagos orders take approximately 1-3 work days to be delivered. However, we always strive to get your order to you as quickly as possible.
  • Please ensure that you or someone you know is available at the given address to accept the delivery.
  • If no one is available, delivery will be re-attempted, which may incur an extra charge.

EXPRESS DELIVERY (Same Day/Next Day) – T&Cs Apply

  • Need your item urgently? We offer express delivery at an additional cost.
  • Orders for same-day or next-day work delivery must be placed by 10:00 AM for processing.
  • Not all locations within Lagos are eligible for express delivery.
  • If no one is available to receive the package, delivery will be re-attempted at an extra charge.


WEEKEND DELIVERY

  • We typically do not ship on weekends. However, if your express delivery falls on a weekend, please contact customer care to confirm availability.

INTERSTATE HOME DELIVERIES (Outside Lagos)

  • Our interstate deliveries are handled by GIG, DHL, or FTD.
  • Deliveries take approximately 2-6 working days.
  • A tracking number will be sent via call, text, or email once your order is dispatched.
  • If there is an increase in shipping cost due to an overweight package, we will notify you.
  • Interstate deliveries operate Monday – Friday, 10 AM – 6 PM.
  • To avoid delays, ensure your delivery details are accurate. Re-attempted deliveries may incur extra charges.

INTERNATIONAL DELIVERY

  • We ship worldwide through a third-party shipping company.
  • International delivery times vary based on location and carrier.
  • Customers will receive tracking details via call, text, or email once the order is shipped.

 


IMPORTANT DELIVERY INFORMATION

  • Your personal details remain confidential and secure with us.
  • Please ensure your contact and address details are correct and up to date to avoid delivery delays.
  • You will be informed via call, text, or email before delivery.
  • Riders will wait a maximum of 15 minutes at the delivery address. If the recipient is unavailable beyond this time, the rider reserves the right to leave, and redelivery may incur extra charges.
  • Rider Conduct: If you experience any form of misconduct from a delivery rider, please report it immediately, and appropriate action will be taken.
  • Respect for Riders: We value all individuals, and we encourage mutual respect between our customers and delivery personnel.
  • Delivery timeframes may be extended due to unforeseen circumstances such as public holidays, bad weather, road closures, delivery spikes, or civil unrest.

For any questions regarding your order delivery, please contact mail@shopnandra.com

Thank you for shopping with Nandra!



 


 time can also be increased as a result of bad weather, closure of access routes or a spike in delivery volume from sales or peak periods. Please bear with us.